Retail business

The contribution of retail business to the bank’s key performance indicators:
Share in total assets 4%
Share in deposits 22%
Share in interest income 10%
Share in fee and commission income 37%
Share in comprehensive income 14%

Key Results of 2019:

  • The number of retail customers increased by 18% and reached 1.8 mln people (compared to 1.5 mln in 2018);
  • The bank increased retail deposits by 30% to RUB 486 bln, coming 7th in the bank ranking by retail deposits;
  • The retail loan portfolio expanded by 14% to RUB 109.8 bln;
  • A new card line and multi-currency service was launched: the portfolio of active cards grew by 44% to 362,000;
  • Mudrost pension programme: more than 125,000 cards issued, monthly pension contributions reached RUB 7.6 bln. Ranked 1st in the Most Advantageous Pension Card nomination of FRANK BANKING AWARD 2019;
  • New MKB Online mobile bank. Ranked 1st in the Mobile Application nomination of Runet Prize 2019;
  • Customer activity in remote banking services increased by 49%;
  • New investment & savings products: a range of mutual fund products and a combined product: deposit + individual investment account – a fivefold increase in sales.

The bank offers a wide product range:

  • General-purpose loans;
  • Mortgage lending;
  • Plastic cards;
  • Deposits;
  • Accumulation account;
  • Letters of credit;
  • Individual safe-deposit boxes;
  • Insurance products and individual investment accounts.

The existing comprehensive product range serves well as a customer acquisition and retention tool and thus allows the bank to compete in all segments of retail business. MKB is present in 19 regions through 130 offices in total as at 31 December 2019.

Remote banking was one of the highest development priorities in retail business in 2019. In 2019, the number of entering remote banking customers rose by 55% and the share of unique mobile banking customers by 22%. The penetration of active customer base by remote banking channels increased by 49% to 40%. The number of financial operations made through the remote service channels soared by 74%, and the number of all operations by 82%. The mobile application’s evaluation rose to 4.2 (+1.4) and 4.7 (+1.5) in App Store and Google Play. Loan applications through the remote banking services were very popular, displaying a 360% increase.