|Share in total assets||4%|
|Share in deposits||22%|
|Share in interest income||10%|
|Share in fee and commission income||37%|
|Share in comprehensive income||14%|
The bank offers a wide product range:
- General-purpose loans;
- Mortgage lending;
- Plastic cards;
- Accumulation account;
- Letters of credit;
- Individual safe-deposit boxes;
- Insurance products and individual investment accounts.
The existing comprehensive product range serves well as a customer acquisition and retention tool and thus allows the bank to compete in all segments of retail business. MKB is present in 19 regions through 130 offices in total as at 31 December 2019.
Remote banking was one of the highest development priorities in retail business in 2019. In 2019, the number of entering remote banking customers rose by 55% and the share of unique mobile banking customers by 22%. The penetration of active customer base by remote banking channels increased by 49% to 40%. The number of financial operations made through the remote service channels soared by 74%, and the number of all operations by 82%. The mobile application’s evaluation rose to 4.2 (+1.4) and 4.7 (+1.5) in App Store and Google Play. Loan applications through the remote banking services were very popular, displaying a 360% increase.